سياسة الاستبدال والاسترجاع

Replacement, return, shipping, and payment policy Cosmo Brasil | Cosmo Brazilian The Cosmo Brasil store – Cosmo Brazilian, affiliated with the authorized agent in Saudi Arabia Gidaya Medical Advanced Pharmacy, is keen to provide a reliable and clear shopping experience for its customers inside the Kingdom of Saudi Arabia, by clarifying the policies of shipping, payment, replacement, and return transparently. First: preparing my orders Orders are usually prepared within 24 hours of order confirmation. The preparation period may be extended in some cases depending on the time needed to provide the product from the supplier. After preparing the order, Cosmo Brasil store ships it to the address provided by the customer upon completing the order. Second: information about the store Cosmo Brasil is an online store specialized in selling hair care products of all types (dry, damaged, falling, and dyed), operating under the supervision of Gidaya Medical Advanced Pharmacy. Contact via WhatsApp: +966 55 446 7330 https://iwtsp.com/966554467330 Third: cash on delivery Cash on delivery system is available only in some cases. Cosmo Brasil store has the right to change the order status to “Awaiting Payment” if: Choosing cash on delivery for products not covered by this system outside Jeddah city. Payment failure. In this case, the customer may be asked to complete the payment via: Order page Or bank transfer to one of our approved accounts. Fourth: available payment methods Mada MasterCard STC Pay Cash on delivery (according to conditions) Bank transfer Bank transfer details Account name: Gidaya Medical Advanced Pharmacy AlJazira Bank Account number: 0104575123001 IBAN: SA6660000000104575123001 AlAhli Bank Account number: 15400000891903 IBAN: SA3710000015400000891903 Other payment methods and banks will be added later if needed. Fifth: shipping companies policies and delivery times Samba: all regions of the Kingdom – 2 to 3 working days Aramex: all regions of the Kingdom – 2 to 5 working days Fastlo: 2 to 4 working days (excluding medicines, liquids, and similar items) UPS: 3 to 7 working days DHL: 4 to 7 working days (medicines and liquids cannot be shipped internationally) Shiphero: 2 to 7 working days Cold shipping: depending on weight and area – 2 to 3 working days Representatives: inside Jeddah only – within a maximum of two days Delivery times may be extended depending on circumstances beyond our control. Sixth: Is cash on delivery available? Yes, cash on delivery is only available via: Samba Aramex Excludes: Liquid products Heavy products (more than 15 kg) Seventh: replacement and return policy In case of error from the store: Cosmo Brasil bears the cost of shipping the replacement product to the customer. The store does not bear the cost of returning the product from the customer to the store. If the customer wishes to replace or return: The store has the right to determine whether the product is eligible for replacement or return. If approved: The customer bears the shipping costs for both directions. If refused: The shipment may be destroyed or shipping fees deducted depending on the case. Eighth: cases where return is not possible Liquid products. Products that have been updated or changed shape by the manufacturer. Used or opened products. Products damaged due to: Customer delay in receipt Lack of network Incorrect contact data entry Requesting a return after shipping without a reason attributable to the store Ninth: order cancellations and data modifications Cosmo Brasil has the right to: Modify or cancel any order if there is an error in the price or data. Modify product data at any time if an error is discovered. In case of stock depletion: The store has the right to cancel the order even after it has been marked as “Completed” unless the customer agrees to wait. Tenth: customs fees Customer’s approval of the order means bearing any customs or additional fees requested by the shipping company. If the customer refuses receipt: Shipping fees will be deducted Transfer fees, if any, will be deducted The remaining amount will be refunded via the method specified by the store. Policy update Cosmo Brasil store, the authorized agent of Gidaya Medical Advanced Pharmacy for Brazilian Bella Rio products, reserves the right to update the shipping, payment, and return policies at any time as deemed appropriate. Contact number: +966 55 446 7330 https://iwtsp.com/966554467330